Terms of service - Privacy policy - Disclaimer

Terms of service — LaConfidante.com

Effective date: 1 December 2025

Introduction

Welcome to LaConfidante.com. This website is owned and operated by SFLM (hereafter “we”, “us”, “our”). By accessing or using our website and related services (“Resources”), you agree to comply with this User Agreement and our Privacy Policy.

This User Agreement is governed by Belgian law and European Union regulations.

We may modify these Terms from time to time. Continued use of the website after changes constitutes acceptance of the updated Terms.

Mandatory EU & Belgian Legal Disclosures

To comply with EU and Belgian e‑commerce laws, we provide the following information:

• Legal entity: SFLM

• Registered office: Vennelaan 11, 9830 SML

• Company number • VAT number: BE 1030.633.908

• Contact: https://laconfidante.com/contact-us

• Email: info@laconfidante.com

Responsible Use and Conduct

By accessing our Resources, you agree to:

Use the Resources only for lawful purposes and in accordance with this Agreement.

Provide accurate and up‑to‑date information when creating an account or using the Services.

Maintain confidentiality of your login credentials.

Not access the Resources through automated or unethical means.

Not disrupt or interfere with the website, servers, or networks.

Not copy, distribute, or resell our Resources unless expressly authorized.

Any unauthorized use may lead to civil or criminal liability under Belgian and EU law.

User‑Generated Content & DSA Compliance

We may offer communication tools such as comments, reviews, or posts.

Under the EU Digital Services Act (DSA):

• We do not actively monitor user content but may conduct proportionate voluntary checks.

• You must not post content that is illegal under Belgian or EU law, including hate speech, defamation, intellectual property violations, unauthorized advertising, or impersonation.

• We may remove or restrict content that violates these Terms or applicable law.

• If your content is removed, you may request an explanation through our internal complaint-handling system (as required by the DSA).

By posting content, you grant us a non‑exclusive, royalty‑free worldwide license to use and display it, unless the content is personal data protected by the GDPR.

Prices & Charges

• All prices are shown in EUR and include VAT as required by Belgian law.

• Any additional delivery or service charges are disclosed before purchase.

Non‑Refund Policy for Services (EU + Belgium Compliant): No Refunds Once the Service Has Started

Because our services are delivered digitally or performed directly for the customer, all completed or ongoing services are non‑refundable.

Once service delivery has begun with the customer’s explicit prior consent, and the customer has acknowledged the loss of their right of withdrawal, the purchase becomes final and non‑refundable.

Privacy

Your personal data is handled in compliance with the General Data Protection Regulation (GDPR) and the Belgian Data Protection Act.

Full details are provided in our Privacy Policy.

Limitation of Warranties

To the extent permitted by EU and Belgian law:

• Resources are provided “as is” and “as available”.

• We do not guarantee uninterrupted or error‑free operation.

• You use the Resources at your own risk.

• Mandatory consumer protections (e.g., legal warranty rights) remain fully applicable and cannot be excluded.

Limitation of Liability

To the extent legally permitted:

• Our liability for paid services is limited to the amount you paid.

• We are not liable for indirect or consequential damages unless caused by fraud, willful misconduct, or gross negligence as defined under Belgian law.

• Mandatory consumer rights remain unaffected.

Belgian law does not allow exclusion of liability for intentional misconduct or essential contractual obligations; these limitations comply with that rule.

Intellectual Property

All content on LaConfidante.com belongs to SFLM unless otherwise indicated.

You may not use, copy, or reproduce our materials without written permission.

Termination of Use

We may suspend or terminate access in cases of:

• breach of this Agreement

• illegal or abusive activity

• non‑payment for paid services

• violations of EU or Belgian law

Accountdata may be deleted upon termination unless retention is required by law (e.g., accounting or tax obligations).

Online Dispute Resolution (EU Requirement)

Under EU Regulation 524/2013:

• Consumers may use the EU Online Dispute Resolution (ODR) platform for disputes arising from online purchases.

We are not obliged to and do not commit to using ADR bodies unless required by law.

Governing Law & Jurisdiction

This Agreement is governed by:

• Belgian law

• Applicable European Union regulations

Unless otherwise required by mandatory consumer law, disputes shall be brought before the competent Belgian courts in Ghent. (Gent, Oost-Vlaanderen)

Guarantee

To the extent allowed by law, we disclaim all non‑mandatory warranties.

Mandatory legal consumer guarantees under Belgian and EU law always apply.

Contact

For questions, concerns, or legal notices:

https://laconfidante.com/contact-us

Privacy Policy La Confidante.com

Last updated: 1 December 2025

Controller: La Confidante BV (“La Confidante”, “we”, “us”, or “our”)

Website: https://laconfidante.com

1. Introduction

La Confidante is committed to protecting your privacy and processing your personal data in a transparent, lawful, and secure manner in accordance with:

• the General Data Protection Regulation (GDPR)

• the Belgian Law of 30 July 2018 on the protection of natural persons regarding processing of personal data

• applicable EU and Belgian e‑commerce and telecommunications rules

This Privacy Policy explains how we collect, use, share, store, and protect your personal data when you visit or interact with our website.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required, we will ask for it explicitly.

2. Data Controller

The entity responsible for your personal data is:

SFLM

Vennelaan 11, 9830 SML

KBO/BCE/VAT number: BE 1030.633.908

Email: info@laconfidante.com

Contact page: https://laconfidante.com/contact-us

3. Personal Data We Collect

We process the following categories of personal data:

A. Data you provide directly

• Name

• Email address

• Account details

• Messages submitted through contact forms

• Payment information (processed securely by third‑party payment processors; we do not store card details)

B. Automatically collected data (Log Data)

When you visit our site, your browser sends information such as:

• IP address

• Browser type and version

• Device type

• Pages visited and time spent

• Date and time of access

• Referring URLs

• General location data (not precise location)

C. Cookies and Similar Technologies

We use cookies to:

• Ensure website functionality

• Improve performance

• Analyze website usage (e.g., Google Analytics, or equivalent privacy‑compliant alternatives)

• Personalize content, if applicable

You can manage cookies using your browser settings or via our cookie consent banner.

4. Legal Bases for Processing

We process your personal data based on the following GDPR legal grounds:

• Consent — for newsletters, marketing, and non‑essential cookies

• Contractual necessity — to provide services you request

• Legitimate interest — to secure and improve our website, prevent fraud, and conduct analytics (where permitted)

• Legal obligation — to comply with tax, accounting, security, or regulatory requirements

Where consent is required, you may withdraw it at any time.

5. How We Use Your Personal Data

We use your information to:

• Provide and improve our website and services

• Respond to inquiries or support requests

• Process payments via secure third‑party processors

• Send newsletters or marketing communications (only with consent)

• Analyze traffic and website performance

• Ensure security, prevent abuse or fraud, and comply with legal obligations

We do not sell your personal data.

6. Sharing Your Personal Data

We may share data with:

• Serviceproviders (e.g., hosting providers, analytics providers, email platforms, payment processors)

• Professional advisers (legal, accounting)

• Authorities when required by law

Where third‑party providers are located outside the EEA, we ensure appropriate safeguards such as:

• European Commission adequacy decisions

• Standard Contractual Clauses (SCCs)

We never sell or rent personal data to third parties.

7. Data Retention

Your personal data is stored only for as long as necessary for the purposes for which it was collected, and no longer than required by law.

Example retention periods:

• Contact form submissions: up to 24 months

• Customer account data: as long as the account is active

• Analytics data: according to cookie policy and data minimization rules

• Legal/financial data: 7–10 years (Belgian legal obligation)

After retention periods expire, data is securely deleted or anonymized.

8. Your Rights Under GDPR

You have the following rights:

• Right of access – obtain confirmation and a copy of your data

• Right to rectification – correct inaccurate or incomplete data

• Right to erasure – request deletion (“right to be forgotten”)

• Right to restriction of processing

• Right to data portability

• Right to object to processing (especially direct marketing)

• Right to withdraw consent at any time

• Right to lodge a complaint with the Belgian Data Protection Authority:

Gegevensbeschermingsautoriteit (GBA)

Rue de la Presse 35, 1000 Brussels

[www.dataprotectionauthority.be]

To exercise any of your rights, contact us via: https://laconfidante.com/contact-us

9. Cookies

Cookies are small files stored on your device. We use:

• Essential cookies (required for website operation)

• Functional cookies

• Analytical/performance cookies

• Marketing cookies (only with consent)

You can reject non‑essential cookies at any time using our cookie banner or browser settings.

10. Security Measures

We implement appropriate technical and organizational measures to protect your data, including:

• Encrypted connections (HTTPS/SSL)

• Role‑based access controls

• Secure servers

• Monitoring for unauthorized access

• Regular audits

Despite these measures, no method of online transmission is 100% secure.

11. Transfers Outside the EEA

When personal data is transferred outside the EEA, we implement GDPR‑approved safeguards (adequacy decisions, SCCs, or equivalent).

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal or business changes. Updates will be posted on this page with a new “Last Updated” date.

Where required by law, we will request renewed consent for material changes.

Continued use of the website after such updates constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your GDPR rights, you may contact us at:

https://laconfidante.com/contact-us

Disclaimer: Not a Therapy or Medical Service

This venting service is intended for general emotional expression and supportive conversation only. It is not a form of therapy, counseling, mental-health treatment, or medical care. I am not a licensed therapist, counselor, or medical professional, and I do not diagnose, treat, or provide guidance on medical or mental-health conditions.

By using this service, you acknowledge that any conversations are for personal venting purposes only and should not be considered professional advice. If you are experiencing a mental-health crisis, medical emergency, or need professional support, please contact a licensed provider or emergency services immediately.